We promise to be your trusted partner for technology by delivering the advice, service and convenience you deserve — all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.
We want to be your partner for technology, so we promise to provide you with the advice, convenience and service that you deserve. If you aren’t fully satisfied with your purchase, let us help you with a replacement, return or repair. Most new, unopened merchandise sold by StaticGeek can be returned within 30 days of purchase.
Returns for purchases with valid proof of purchase and pre-authorization will be exchanged, refunded in cash, credited to your account or refunded as store credit as determined by StaticGeek. Refunds will be issued to the original form of payment (credit card, PayPal, etc.), unless noted in our Return Policy Exceptions. Returns for purchases made with a gift card or a Store Credit will be refunded as a Store Credit.
If you're missing your receipt, we may be able to locate it in our system. Receipts for purchases made with a credit or debit card or by check may be located in our system within 30 days of purchase. Once you’ve received preauthorization and we receive your return, we will process it within 7 business days. Returns received without preauthorization may not be accepted.
Nonreturnable Items include digital content, prepaid cards, gift packaging, memberships, completed services, opened consumable items including batteries, ink and 3D printer filament, and items returned that are damaged, unsanitary or missing contents.
If you return an item using a prepaid shipping label and the reason of your return isn’t the result of an error from StaticGeek, then the cost of the return shipping will be deducted from your refund. If the return is the result of an error by StaticGeek, then we’ll refund the return shipping cost as well.
Written copies of The StaticGeek Return Policy will be provided upon request.
To request preauthorization for a return you can contact us here.